Refund Policy

At VS Chase Essentials, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Refunds

  • Refunds are only available for products purchased directly from https://vschaseessentials.myshopify.com.
  • Products must be unused, in original packaging, and in the same condition as received.
  • Certain products may be non-refundable, including clearance or heavily discounted items.

2. Refund Request Process

  • To request a refund, please contact us within 14 days of receiving your order at teamlumotech@gmail.com.
  • Provide your order number, product details, and reason for refund.
  • Our team will review your request and provide instructions for returning the item.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or damaged.
  • Please ensure the product is securely packaged to avoid damage during return shipping.

4. Refund Approval and Processing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days using the original payment method.

5. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately with a photo of the issue.
  • We will arrange for a replacement or full refund at no additional cost.

6. Exchanges

  • Exchanges are handled as a refund and a new purchase. Please follow the refund process and place a new order for the replacement item.

7. Contact Us

If you have any questions about your refund or our policy, please contact us at:
Email: teamlumotech@gmail.com
Phone: +1 720 604 8451